Shipping & Delivery Policy

Last Updated: December 19, 2025

Dreampiks is dedicated to delivering your premium sports gear and apparel swiftly and reliably across India. This Shipping & Delivery Policy ("Policy") details our procedures for processing, shipping, and delivering orders placed on our website at https://dreampiks.com/ ("Website"), operated by BITLABS Services, a proprietorship firm owned by Banoth Raju, with its principal place of business at H No: 15-11-94, Back side of HP Petrol Bunk, Vdos Colony, Khammam, Telangana - 507001, India (hereinafter "we," "us," or "our").

By placing an order, you agree to the terms outlined in this Policy. We partner with trusted third-party logistics providers to ensure efficient and secure transportation of your items, from our Khammam warehouse to your doorstep. Our goal is to minimize delays while providing transparent tracking and support. This Policy aligns with Indian e-commerce regulations and consumer protection standards. We may update it periodically to reflect improvements in our logistics or external factors; changes take effect upon posting on the Website. For inquiries, reach out to support@dreampiks.com.

1. Order Processing and Preparation

Once your order is confirmed and payment is verified (including for Cash on Delivery selections), it enters our processing queue. We aim to prepare and hand over orders to our shipping partners within 24-48 hours during business days (Monday to Saturday, excluding public holidays).

• Confirmation: You'll receive an order confirmation email with details, estimated delivery date, and any applicable tracking information.
• Preparation Time: Custom or high-demand items (e.g., limited-edition apparel) may take up to 72 hours. We'll notify you if delays occur.
• Quality Check: Every package undergoes a final inspection to ensure items are undamaged, correctly packed in eco-friendly materials, and include all accessories.
• Cutoff Times: Orders placed after 2 PM IST on weekdays may process the next business day to optimize efficiency.

In the rare event of inventory discrepancies, we'll contact you promptly to offer alternatives or a full refund.

2. Shipping Rates and Fees

Our shipping rates are designed to be affordable and transparent, calculated automatically at checkout based on order value, weight, dimensions, and destination. We offer competitive pricing to encourage frequent shopping for your sports essentials.

• Free Shipping: Available on all orders exceeding ₹999, making it easier to bundle items like fitness trackers with apparel.
• Standard Rates: For orders under ₹999, fees range from ₹99 (lightweight items to metro cities) to ₹199 (heavier packages or remote areas). COD orders incur an additional ₹50 convenience fee to cover collection costs.
• Weight-Based Tiers: Up to 500g: base rate; 500g-2kg: +₹50; over 2kg: +₹100 per additional kg. Bulky items (e.g., cricket bats) may have surcharges notified pre-checkout.
• Taxes and Duties: GST on shipping (if applicable) is included in the displayed fee. No hidden charges—always review the cart summary.

3. Delivery Timelines

Delivery estimates are provided at checkout and in confirmations, based on historical data from our logistics partners. Actual times may vary due to uncontrollable factors, but we strive for on-time performance exceeding 95%.

• Metro and Tier-1 Cities (e.g., Hyderabad, Mumbai, Delhi): 2-4 business days from dispatch.
• Tier-2 and Tier-3 Cities: 4-6 business days.
• Remote or Rural Areas: 5-8 business days; additional time for islands or hilly regions.
• Peak Seasons: During festivals (e.g., Diwali) or sales events, add 1-2 days. We'll communicate any widespread delays via email.

Business days exclude Sundays and national holidays. If your order doesn't arrive within the estimated window, contact us immediately for investigation and potential compensation under our goodwill policy.

4. Serviceable Areas and Coverage

Dreampiks ships to all pin codes across India, ensuring even remote sports enthusiasts can access quality gear without hassle.

• Domestic Coverage: Pan-India via surface and air networks. Non-serviceable areas are rare (e.g., certain conflict zones) and flagged at checkout.
• Remote Surcharges: For areas beyond standard courier reach (e.g., Andaman & Nicobar), an extra ₹100-₹300 may apply, disclosed upfront.
• Address Requirements: Provide complete details: recipient name, phone, landmark, and pin code. PO Boxes are not supported for physical deliveries.
• Multiple Shipments: Large orders may split into multiple packages for faster transit; each incurs standard fees unless free shipping qualifies the total.

We continuously expand coverage through partnerships, aiming for next-day delivery in major metros by 2026.

5. Order Tracking and Updates

Stay informed every step of the way with real-time tracking integrated into your account dashboard.

• Tracking Link: Sent via email/SMS within 24 hours of dispatch, linking to the courier's portal (e.g., Delhivery, Blue Dart).
• Status Updates: Automated notifications for milestones: "Out for Delivery," "Delivered," or "Delayed."
• Failed Attempts: Couriers attempt delivery thrice; if unsuccessful, the package returns to us after 7 days. We'll re-ship or refund upon contact.
• Self-Collection: In select cities, opt for pickup from partnered outlets if home delivery fails.

For live support, use our chat feature or call +91-XXXXXXX during business hours.

6. International Shipping

Currently, we focus on domestic deliveries to optimize costs and speed for our Indian customers. International shipping is in beta for select countries (UAE, USA, UK) via DHL/FedEx.

• Rates: Starting at ₹1,500, based on weight and destination; duties/taxes paid by recipient.
• Timelines: 5-10 business days.
• Restrictions: Prohibited items per customs (e.g., batteries in equipment). Contact us for quotes and eligibility.

Full rollout planned for Q2 2026—sign up for updates on our newsletter.

7. Delivery Issues and Resolutions

While we partner with reliable carriers, issues can arise. We're committed to resolving them promptly.

• Undelivered Packages: Report within 7 days via support@dreampiks.com with tracking details; we'll investigate and offer re-delivery or refund.
• Damaged in Transit: Document with photos and report within 48 hours for free replacement (per our Returns Policy).
• Wrong Address: If due to our error, no charge for correction; customer errors may incur re-shipping fees.
• Force Majeure: Delays from strikes, weather, or pandemics are beyond control; extensions granted case-by-case.

Our Net Promoter Score for delivery satisfaction is 4.7/5—your feedback helps us improve.

8. Sustainability in Shipping

Environmental responsibility is integral to Dreampiks. We use recyclable packaging, optimize routes for lower emissions, and offer carbon-neutral options for orders over ₹2,000 at no extra cost.

9. Contact for Shipping Queries

Have questions about your shipment? Email support@dreampiks.com or call +91-8179705997 (10 AM - 7 PM IST). We're here to ensure your gear arrives ready for action.

© 2025 BITLABS Services. All rights reserved. | https://dreampiks.com/