Privacy Policy

Last Updated: December 19, 2025

At Dreampiks, protecting your privacy and ensuring the security of your personal information is a top priority. This Privacy Policy explains how BITLABS Services, a proprietorship firm owned by Banoth Raju, with its principal place of business at H No: 15-11-94, Back side of HP Petrol Bunk, Vdos Colony, Khammam, Telangana - 507001, India (hereinafter "we," "us," or "our"), collects, uses, discloses, and safeguards your data when you visit our website at https://dreampiks.com/ ("Website"), use our mobile applications, or engage with our services ("Services").

By accessing or using the Dreampiks Website or Services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Website or via email (if you have provided an email address). Your continued use of the Services after such changes constitutes your acceptance of the revised policy.

This Privacy Policy complies with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws. For any questions or concerns, please contact us at support@dreampiks.com.

1. Information We Collect

We collect information to provide, improve, and personalize our Services. The types of information we collect fall into two main categories: information you provide directly and information we collect automatically.

1.1 Information You Provide

When you create an account, place an order, or interact with our support team, you may provide us with the following personal information:

Identification Information: Full name, email address, phone number, date of birth, and gender (if voluntarily shared).
Address and Payment Details: Shipping and billing addresses, payment method information (e.g., card type, last four digits; we do not store full card details), and order history.
Communication Data: Messages, feedback, reviews, or inquiries submitted through forms, chat, or email.
Account Preferences: Login credentials, saved preferences for product recommendations, or wishlist items.

We only collect this information when necessary for fulfilling your requests, such as processing orders or responding to queries. You are under no obligation to provide sensitive personal data (e.g., health or financial details beyond what's required for transactions), and we do not request it.

1.2 Information Collected Automatically

As you navigate our Website, we may automatically collect certain information about your device and usage patterns to enhance functionality and security. This includes:

Device and Log Data: IP address, browser type and version, operating system, device identifiers, pages visited, time and date of access, and referral sources.
Cookies and Tracking Technologies: Data from cookies, web beacons, or similar tools (detailed in Section 6).
Location Data: Approximate location based on IP address for shipping estimates and regional promotions (exact location is not collected without consent).

This data helps us analyze trends, prevent fraud, and optimize user experience. We do not combine automatically collected data with personal information in ways that identify individuals without consent.

2. How We Use Your Information

We use the collected information for legitimate business purposes, always striving to balance our needs with your privacy rights. Key uses include:

Service Delivery: Processing orders, managing deliveries, handling payments, and providing customer support.
Personalization: Recommending products based on browsing history or past purchases to tailor your shopping experience.
Communication: Sending order confirmations, shipping updates, promotional emails (with opt-in), or newsletters (you can unsubscribe at any time).
Analytics and Improvement: Aggregating data to understand usage patterns, improve Website performance, and develop new features.
Security and Compliance: Detecting fraud, enforcing Terms of Service, and complying with legal obligations (e.g., tax reporting).

We do not use your data for automated decision-making that significantly affects you, such as credit scoring, without your explicit consent.

3. How We Share Your Information

Dreampiks does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share data when necessary and with appropriate safeguards:

Service Providers: Third-party vendors for shipping (e.g., logistics partners), payment processing (e.g., gateways like Razorpay), and analytics (e.g., Google Analytics). These providers are contractually bound to use data only for specified purposes and maintain confidentiality.
Legal Requirements: In response to lawful requests from authorities, to protect our rights, or to prevent harm (e.g., fraud investigations).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, with notice provided where required.
With Your Consent: For any other purpose, such as sharing reviews publicly or partnering with affiliates for joint promotions.

International Transfers: If data is transferred outside India (e.g., to U.S.-based analytics tools), we ensure adequacy measures like standard contractual clauses to protect your rights under the DPDP Act.

4. Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

Encryption of data in transit (SSL/TLS) and at rest.
Access controls, firewalls, and regular security audits.
Employee training on data protection and limited access to personal data on a need-to-know basis.
Retention policies: Personal data is kept only as long as necessary (e.g., order data for 7 years for compliance; account data until deletion request).

While no system is completely secure, we continuously monitor and update our practices. In the event of a data breach, we will notify affected users and authorities as required by law.

5. Your Rights and Choices

Under the DPDP Act and our commitment to transparency, you have several rights regarding your personal data:

Access and Correction: Request a copy of your data or correct inaccuracies by emailing support@dreampiks.com.
Deletion: Request erasure of your data (subject to legal retention requirements).
Objection/Withdrawal: Opt out of marketing communications, cookies, or data processing for certain purposes.
Portability: Receive your data in a structured format for transfer to another service.
Grievance Redressal: Lodge complaints via our Data Protection Officer (contact details below).

We respond to verified requests within 30 days. For assistance, use our Website's account settings or contact us directly.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyze usage, and deliver targeted ads. Types include:

Essential Cookies: Necessary for core functions like shopping cart persistence.
Performance Cookies: Track site speed and error rates (e.g., Google Analytics).
Functional Cookies: Remember preferences like language or login status.
Targeting Cookies: From ad partners for relevant promotions (opt-out via browser settings).

You can manage cookies through your browser settings (e.g., delete or block them). Note that disabling essential cookies may impair Website functionality. For more details, see our Cookie Policy link on the footer.

7. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly. Parents or guardians who believe their child has provided data should contact us immediately.

8. Third-Party Links and Services

The Website may contain links to third-party sites (e.g., payment gateways or social media). We are not responsible for their privacy practices. Review their policies before providing information.

9. Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Upon expiration, data is securely deleted or anonymized. You may request deletion at any time, subject to exceptions.

10. Changes to This Privacy Policy

We may revise this Policy to reflect operational, technological, or legal changes. Updates will be posted here with the "Last Updated" date. For significant changes, we may provide additional notice. Check periodically for the latest version.

11. Contact Information

For privacy inquiries, data requests, or complaints:

Data Protection Officer: Banoth Raju, BITLABS Services
Email: support@dreampiks.com
Address: H No: 15-11-94, Back side of HP Petrol Bunk, Vdos Colony, Khammam, Telangana - 507001, India
Phone: +91-8179705997 (10 AM - 7 PM IST)

We aim to respond within 72 hours. For DPDP Act-related grievances, you may also approach the Data Protection Board of India.

Your Privacy Matters to Us

Thank you for trusting Dreampiks with your information. We're dedicated to safeguarding it while delivering exceptional service.